Sunday, August 21, 2011

AIR FRANCE delivers ?

Passengers comfort is not important nor the reason for their journey , YOU chose to fly with them so it is YOUR responsibility to ACCEPT the consequences !

As mentioned in another blog post i am currently visiting the " 2011 World Masters Cycling Federation " Event in St Johann in Tyrol , Austria . As a friend of the event was travelling alone from Mexico i was asked to make the journey to pick him up since we had met several times during the last years .  Leaving late and running into " Peak Holiday traffic queues " caused the expected 1hr plus to become 2 1/2 hrs but as it turned out it was no problem since " Sanchez " was fully occupied with trying to locate the two pieces of luggage passed into the care of the airlines .

On arriving in Munich with only Spanish to communicate posed little problem for a " Pro Cyclist " accustomed to travel hassles and delays  but this time  available resources were really unhelpful in that they would do little other than suggest the next flight about 5 hrs later COULD be carrying the missing items .  Not content with losing the " Bike Box " in the Computer System they could only state that there was a bag in Paris that could be one of the lost items , but NO Guarantees of it travelling on the next flight ! As regards the bike box , well there was the " Luggage Tag " but then it was not in the computer so it really did not count as missing , did it ? Here is a Guy who is making the journey for only ONE purpose and that was to ride HIS bike in competition and the Air France Personnel are telling him that they have done their job by getting HIM and him alone to his destination !

Arriving on the scene at the airport i started into the inquiry situation at square one and posed several questions which resulted in confirmation that we need not " camp out " at the airport on the " off chance " one or more pieces arrive . Further there would be no food or water ( drinks ) at the airline's expense whilst awaiting the arrival of the next flight . Eventually we discovered that Sn Sanchez could buy " Underwear , toileteries , etc up to a value of Euros 100 as long as he provided receipts on the return to Mexico since that is where he lives and bought the ticket  . No outer wear in the first 48hrs were to be allowed so of course he could not ride a race bike to train or relieve the strain of the journey on the physique .  When asked to provide a " Claim form or other documentation " to establish " Sanchez's " losses we were told that this would only be forthcoming on ringing " Customer Services " which could not be contacted at this juncture !

Note that we were dealing with Personnel employed by " Air France " and wearing their uniform so there was no reasonable excuse for them to refuse to assist considering that the lead agent was using a colleague for translation purposes ! Nothing to be gained by delay we made our way through the holiday traffic back to St Johann after the lead agent spoke on the phone with the " WMCF " rep .

At St Johann Sanchez used one of my Denmark Suits and my Pueguet Bike on the TACX trainer to ease the strains of the journey .

Sunday evening we received a call to seek directions for the delivery of BOTH items and so the sack arrived with the contents throroughly smashed  and soiled but i did not see the contents of the bike box which looked fairly normal to my cursory glance .

How a passenger is expected to accept the " Air France " attitude of " we took your money , you are at your destination and how you pass your time is your problem  defies belief !








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